Privacy Policy

Who we are

Salos (“Salos”, “we”, “us”) is The Salon Operating System, a product owned and operated by Ytek Controls, Dehradun, Uttarakhand, India. This policy covers the website salos.in, the application at app.salos.in, the Salos staff app, and messaging sent through Salos (including WhatsApp messages and the Salos AI assistant, “Sally”). For anything in this policy, contact us at support@salos.in.

Two roles: your data, and your clients' data

For the salon owner's account (your name, contact details, business details, billing), Ytek Controls decides how data is processed. For your salon's client and staff records, the salon is in charge of that data and Salos processes it on the salon's behalf and instructions to provide the service. If you are a client of a salon that uses Salos and have questions about your data, please contact your salon first — they control that data; we will assist them in fulfilling your request.

Information we collect

• Account data — owner and manager names, phone numbers, email addresses, salon name and outlet details, GST details, plan and billing history.
• Salon client records (processed for the salon) — client names, phone numbers, visit and service history, appointments, bills, packages, memberships, wallets, reward points, feedback and notes added by the salon.
• Staff records (processed for the salon) — staff names, designations, shifts, attendance including biometric check-in events, targets, commissions and payroll inputs.
• Messages — WhatsApp messages sent and received through the salon's Salos number, including conversations handled by Sally, plus delivery status.
• Demo and contact requests — details you submit on salos.in (name, salon, city, WhatsApp number, plan interest).
• Technical data — device, browser and log information needed to keep the service secure and working.

How we use information

• To provide, operate and support Salos — bookings, billing, CRM, payroll, reports.
• To send transactional messages on the salon's behalf (bills, confirmations, reminders) and marketing campaigns the salon initiates.
• To power Sally, which reads the client's history with that salon (visits, packages, memberships) to answer questions and take bookings.
• To bill subscriptions, credits and add-ons, and to prevent fraud and abuse.
• To improve the product, fix problems and keep it secure.

We do not sell personal data, and we do not use one salon's client data to benefit another salon.

WhatsApp messaging

Salos sends WhatsApp messages through the WhatsApp Business Platform operated by Meta. Message content and phone numbers are shared with Meta to deliver messages, subject to Meta's own terms and privacy policy. Salons are responsible for having the required consent from their clients for marketing messages; recipients can opt out of a salon's marketing at any time (for example by replying with an opt-out keyword), and transactional messages relate only to services the client has taken or booked.

Sally (AI) processing

Sally answers client messages using that client's history with the salon. Her replies are generated automatically and are visible to the salon, which stays responsible for the conversation and can take over at any time. We do not use these conversations to build profiles for advertising.

Biometric attendance data

Where a salon uses fingerprint attendance devices, biometric data is used solely to record staff attendance for that salon and to compute payroll. It is processed on the salon's behalf, is not used for any other purpose, and is deleted when the salon's relationship with the staff member or with Salos ends and retention is no longer required.

Sharing

We share data only with service providers needed to run Salos — cloud hosting and infrastructure, the WhatsApp Business Platform (Meta), payment and invoicing providers — under agreements that limit their use of the data, and with authorities where the law requires it. If Salos or Ytek Controls is part of a business transfer, data may transfer with it under this policy.

Security

Access to production data is restricted and authenticated, connections are encrypted in transit, and accounts are protected by session-based sign-in. No system is perfectly secure; if we learn of a breach affecting your data we will inform affected customers and authorities as the law requires.

Retention

We keep data while the salon's subscription is active. After termination, the salon can export its data for 30 days, after which we delete or anonymise it within a reasonable period, keeping only what invoicing, tax or other laws require us to keep.

Your rights

Under India's Digital Personal Data Protection Act, 2023 you may request access to, correction of, or erasure of your personal data, withdraw consent, and raise a grievance. Write to support@salos.in and we will respond within a reasonable time. Salon clients should contact their salon first, as the salon controls their records; we will support the salon in honouring the request.

Cookies

salos.in uses only essential cookies and local storage needed for the site and app to function (for example, keeping you signed in). We do not run third-party advertising trackers on salos.in. If we add analytics later, this policy will be updated first.

Children

Salos accounts are for businesses and their staff, not for children. We do not knowingly collect data from anyone under 18 except as a salon records services provided to a minor client with parental consent (for example, a child's haircut under a parent's profile).

Changes to this policy

We will update this page when our practices change and revise the “Last updated” date. For significant changes we will notify salon owners in the app or by message.

Contact & grievances

Ytek Controls — Salos, Dehradun, Uttarakhand, India · support@salos.in. Grievances are acknowledged and addressed by our grievance redressal contact at the same address.