Terms of Service

The agreement

These terms are an agreement between Ytek Controls, Dehradun, Uttarakhand, India (“Ytek Controls”, “we”) and the business that registers for Salos (“you”, the “salon”). Salos is offered to businesses, not consumers. By creating an account or using Salos you accept these terms on behalf of your business.

The service

Salos is salon-management software covering appointments, GST billing, client CRM, WhatsApp messaging, marketing, inventory, staff commissions, shifts, payroll, hiring and related features. What each plan includes — Core, Pro and Ultra — along with staff and login limits, is described on the pricing section of salos.in and forms part of these terms. We improve Salos continuously and may add, change or retire features; we will not materially reduce what your active plan provides without notice.

Accounts

Keep your account information accurate and your logins confidential. You are responsible for the actions of the owners, managers and staff you give access to, within the login and staff limits of your plan.

Fees, billing and credits

• Subscriptions are priced per outlet, billed annually, at the published prices on salos.in, exclusive of 18% GST. Published multi-outlet slabs and the optional 2-year lock apply as listed.
• Campaign credits are prepaid at a flat ₹1 per WhatsApp marketing message and do not expire while your subscription is active. Salos AI credits are prepaid per the published packs (~₹1 per reply).
• Fees for a started subscription year are non-refundable except where the law requires otherwise. Unused prepaid credits lapse if the subscription ends.
• Prices may change with effect from your next renewal, with advance notice.

Hardware

The Ultra plan includes one fingerprint attendance device per outlet; additional devices and other hardware are charged as published. Hardware carries its manufacturer's warranty; we help coordinate replacements for manufacturing defects but are not the manufacturer.

Your data, and your clients' data

• Your data stays yours. Client records, staff records, bills and reports you create in Salos belong to your salon. We process them to provide the service, as described in our Privacy Policy.
• On termination you can export your data for 30 days, after which we delete or anonymise it, keeping only what the law requires.
• You are responsible for the accuracy and lawfulness of the data you put into Salos, including having the right to store your clients' and staff's details.

Messaging rules

WhatsApp messaging runs on the WhatsApp Business Platform and is subject to Meta's policies and template approvals. You must have valid consent for marketing messages, honour opt-outs promptly, and not use Salos for spam, harassment or unlawful content. We may pause messaging that breaks these rules or risks the platform's standing with Meta. Message delivery depends on Meta and telecom networks and is not guaranteed.

Sally (AI assistant)

Sally generates replies automatically from your salon's data. AI output can be imperfect; you remain responsible for conversations with your clients, should review her activity, and can take over or disable her at any time. Sally is not professional, medical or legal advice.

Acceptable use

Do not misuse Salos: no unlawful use, no attempts to break, probe or overload the service, no reselling or copying the software, and no uploading of content that infringes others' rights.

Availability and support

We aim to keep Salos available at all times and maintain it with commercially reasonable care, but the service is provided “as is” and short interruptions (maintenance, upstream outages) can occur. Support is provided per your plan — chat and email on Core, phone on Pro, priority support with a dedicated manager on Ultra.

Intellectual property

Salos, Sally, the SALOS marks and all software remain the property of Ytek Controls. Your subscription grants your business a non-exclusive, non-transferable right to use Salos for your salon operations while your subscription is active.

Termination

You may stop renewing at any time. We may suspend or terminate accounts for non-payment or material breach of these terms, after notice where practicable. The data-export window in “Your data” applies on any termination.

Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential losses, and our total liability under these terms is limited to the subscription fees you paid for the twelve months before the claim arose. Nothing limits liability that cannot be limited under law.

Indemnity

You will indemnify Ytek Controls against claims arising from your content, your marketing without valid consent, or your breach of these terms.

Governing law

These terms are governed by the laws of India, and the courts at Dehradun, Uttarakhand have exclusive jurisdiction.

Changes and contact

We may update these terms; material changes will be notified in the app or by message, and continued use after the effective date is acceptance. Questions: support@salos.in · Ytek Controls, Dehradun, Uttarakhand, India.