Clients & marketing
Salon Customer Complaints: Scripts, Refunds and Consumer Law in India
Handle salon complaints at the counter and on WhatsApp, choose a redo, refund or credit, set who decides, log patterns, and know the consumer law that applies.
Salos keeps a complete record of every client — what they had done, when, by whom, which package or membership they hold and what sits in their wallet — and puts it right beside the bill, so the front desk upsells with context instead of guesswork.

Today
Enquiries from Instagram and WhatsApp die in someone's phone. Nobody knows which channel actually brings clients in.
With Salos
No enquiry dies in a DM and no regular quietly disappears — every lead is tracked to its source, and every lapsed client is one ₹1 message away from coming back.
Complete client database with visit history and scheduled follow-up reminders.
Full history, packages and wallet visible while you bill — upsell with context.
Hot / warm / cold lead tagging with source attribution — walk-in, phone, WhatsApp, Instagram, Google.
Sell prepaid value and service bundles that lock in loyalty and cash flow.
Points on every visit, referral codes, client wallets and stylist tips.
Post-visit feedback collection, social media planning and smart operational alerts.
Core ₹749/mo · Pro ₹1499/mo · Ultra ₹2999/mo · Black ₹6999/mo, per outlet, billed yearly. Multi-outlet slabs are published. All prices exclusive of 18% GST. Full pricing.
Core has CRM, Client 360° and limited rewards. The enquiry pipeline, memberships, campaigns and feedback are Pro and Ultra.
Visit history, wallet balance, reward points, packages and memberships, feedback, and the WhatsApp window status — all visible while you bill.
Guides for owners
Fully Booked, the Salos blogClients & marketing
Handle salon complaints at the counter and on WhatsApp, choose a redo, refund or credit, set who decides, log patterns, and know the consumer law that applies.
Clients & marketing
Set up a salon referral programme that brings new clients: give-get rewards, codes the front desk can track, abuse rules, the ₹ maths and WhatsApp scripts.
Clients & marketing
What a salon should post on Instagram, a profile that converts, a weekly routine, DM scripts that turn price enquiries into bookings, and how to measure it.
No decks, no pressure. We set up a demo around how your salon runs — and you decide if it deserves to run on Salos.
is all it takes. On WhatsApp or a call — you pick the slot, we bring your numbers.